Terms & Conditions

1. Basic terms

OPERATOR

Slovak Bible Society
Mlynská 43
974 09 Banská Bystrica 9

The company is registered in the Business Register of the District Office in Banská Bystrica, No. 601-8181.

Registration No.:  22665331
VAT ID: SK2020457362

E-mail: obchod@biblia.sk

CUSTOMER

Customer is a registered user of the "Slovak Bible Society," who can order products on the website of the Operator on the basis of his or her registration.

CONSIGNMENT

Consignment means products which are part of the current offer on the Operator's website www.eshop.biblia.sk.

DELIVERY ADDRESS

Delivery address is the location designated by the Customer, to which the Operator is obliged to ensure delivery of the Consignment.

DELIVERY COMPANY

Delivery company means the Slovak Post or any other carrier carrying out the delivery of Consignments.

2. Order

The customer has the choice of particular products. To confirm the order of products, registration on the Operator's website is required.

Once the order has been placed, it will be processed and a confirmation of its acceptance by the Operator will be delivered to the Customer's e-mail. Any additional information regarding the order will be e-mailed to the Customer's address.

3. Conclusion of the purchase contract

Upon receipt of the order, the Operator will send the Customer a confirmation e-mail of the order. This leads to the conclusion of the purchase contract, which becomes binding for both parties (the Operator and the Customer).

4. Withdrawal from the purchase contract

The Customer is entitled to withdraw from the contract without giving any reason within 14 business days from the date of receipt of the goods, in accordance with the Art. 7 of Act No. 102/2014 Coll. on consumer protection in the sale of goods or services on the basis of a distance contract or a contract concluded outside the premises of the seller and amending certain laws.

The Customer is entitled to withdraw from the contract in writing by e-mail at obchod@biblia.sk or by phone at +421 48 413 41 91. The Customer shall bear the direct cost of returning the goods. Returned goods must not be damaged, otherwise the Operator is entitled to reduce the amount returned to the Customer according to the extent of the damage. The goods must be returned to the Operator no later than 14 days after the Customer has withdrawn from the contract. The goods can not be returned on a cash on delivery. The goods returned by mail order will not be accepted.

The seller undertakes to return the price paid for the goods to the buyer within 14 days from the date of the purchase contract withdrawal.

5. Order cancellation

The order can be canceled if the consignment has not yet been dispatched to the Customer. The customer can do so by calling +421 48 413 41 91 or by e-mail at obchod@biblia.sk.

The Operator has the right to cancel the order if, due to the unavailability of the goods or the effort that can be fairly demanded from him, he is unable to deliver the goods to the Customer within the required time limit or in the price stated in the online shop; unless Customer agrees to a substitute fulfillment.

In case of payment of the purchase price or part of it, the funds will be returned to the Customer within 14 days upon cancellation of the order, unless the Operator agrees otherwise. With card payments the money will be refunded in accordance with the terms of the payment card acceptance agreement between the Operator and the respective bank.

6. Payment

All prices of goods, services and all other fees include VAT. Special offers are valid while the stocks last unless stated otherwise for a specific product.

The Customer can choose from the following methods to pay the order:

Bank transfer

The customer will indicate the "Bank Transfer" payment method. Next, the customer will send a payment from his or her banking account (the variable symbol is the order number). Upon receipt of payment to the Operator's account, the ordered goods will be dispatched to the Customer's delivery address specified in the order. The Customer is informed by e-mail about the receipt of the order and the dispatch of the goods.

Card payments

The customer will indicate the "Card Payment" method. Using the CardPay service, the Customer pays an order, the amount of which is displayed on the website (the variable symbol is the order number). Upon receipt of payment to the Operator's account, the ordered goods will be dispatched to the Customer's delivery address specified in the order. The Customer is informed by e-mail about the receipt of the order and the dispatch of the goods.

PayPal

The customer will indicate the "PayPal" payment method. Using this service, the Customer pays an order, the amount of which is displayed on the website (the variable symbol is the order number). Upon receipt of payment to the Operator's account, the ordered goods will be dispatched to the Customer's delivery address specified in the order. The Customer is informed by e-mail about the receipt of the order and the dispatch of the goods.

Payments by cash on delivery (Slovakia only)

The customer will indicate the "Cash on delivery – Slovakia" payment method. Upon ordering, the Customer will receive an order confirmation by e-mail. Subsequently, the goods will be packed and dispatched (together with the invoice) via the Slovak Post – unless another carrier is agreed. The Customer is informed by e-mail about the dispatch of the goods.

Payments by cash

The customer will indicate the "Cash" payment method. Upon ordering, the Customer will receive an order confirmation by e-mail. The customer pays and picks up the order personally at the Operator's headquarters or another delivery method may be agreed. 

7. Delivery terms

Transportation will take place in accordance with the delivery terms of the delivery company. Shipping & handling fees are automatically added to the order price. Total price generated by the Slovak Bible Society Online Shop is final, so the Customer does not pay any additional fees. The prices of the different delivery methods are regulated by the Operator according to the actual tariff of the Delivery company.

The goods will be sent to the Customer within five business days of the order.

If the Customer enters a fictitious or incomplete Delivery address with the result that the delivery is not feasible, the Customer is obliged to reimburse the Operator for the shipping & handling fees charged by the Delivery company.

In the above cases, the Customer is not entitled to file a complaint because the Company has in fact fulfilled its obligation and attempted to deliver the order.

If the Customer does not accept the consignment and requests re-sending the order, the order price will be increased by the delivery costs for the previously abandoned consignment.

If the Customer does not accept the order or does not reasonably justify the non-acceptance of the consignment, the Operator has the right to refuse to send the goods to the Customer by mail order.

8. Obligations of Operator and Customer

The operator undertakes to:

• deliver the correct type of Consignment based on Customer's order at a specified price,
• package the Consignment and ship it within the agreed time to the Delivery address,
• in the event that the Consignment can not be delivered, the Operator is obliged to inform the Customer and arrange further steps,
• ensure the realisation and delivery of the order properly with due professional care,
• broadly protect the interests of the Customer and maintain confidentiality of the facts brought to his attention in the realisation of the order,
• maintain confidentiality of personal data of registered users,
• not to disclose personal data of users to third parties or to use them commercially, with the exception of organisations directly involved in the process of realisation of the order (delivery services of Slovenská pošta, a. s.).

The customer undertakes to:

• order products in the manner specified on the Operator's website,
• indicate the complete delivery address in the order, or any other specific place of delivery,
• include his or her name, address, phone number and e-mail in the order,
• pay for the goods within a specified amount.

9. Warranty

The warranty conditions are governed by the provisions of Civil Code no. 40/1964 Coll. as amended. The warranty period is 24 months unless otherwise stated for a particular product and commences on the date of receipt of the products by the Customer. The warranty does not cover product defects and damage incurred by improper handling, use or treatment of the products.

10. Final provisions

All legal relations arising between the Operator and the Customer are governed by the laws of the Slovak Republic. In matters not governed by these Terms & Conditions, the relevant provisions of the Civil Code shall apply.

These Terms & Conditions entered into force on November 1st, 2013.